The WOW Member Experience

At Spokane Federal, We Work to WOW You

The world is a very busy place and we all have a lot to do. So when it's time for you to take care of your credit union business, we want to be sure we've created an experience that will brighten your day.

When you're a member at SFCU, you're more than a number.  We know you by name and work hard to provide the "friends and family" feeling that makes coming to see us a pleasure. We’re warm and inviting.  No stuffiness here. When you enter the building, you’ll be greeted by our friendly receptionist. Step up to the coffee bar and pour yourself the perfect cup of our delicious Thomas Hammer coffee - add cream & sugar if you like.  We’ll even provide you with a free coffee mug to take home with you.   Make yourself comfortable - pull up a seat and read the latest edition of The Inlander or surf the net at our free internet station. Next to the receptionist, you’ll notice a comfortable waiting area with chairs that invite you to take a load off and relax next to our fireplace.  (Ok, so it’s not a real fireplace, but it does make you feel like home.)  Check out our magazine rack or check out a book from our Financial Library - it's all here for you because we care about providing exceptional service with a personal touch. 

The only way we can continue to improve is to hear feedback from our members!  Have an exceptional experience?  Have an experience that could have gone better?  We're here to listen. Email us your feedback! 

 SFCU WOW Factors Include:  

  • Dog bones for our canine friends 
  • Cookies on County paydays
  • Treasure chest to motivate the kiddos to save  (For every deposit, they get to pick something out of the chest!) 
  • Stickers for kiddos
  • Birthday treats
  • Feddy’s Corner for kids - stocked with coloring books and crayons, toys and fun kids movies
  • CU for Kids Youth Week goodie bags
  • Coming in to get birthday money for your niece or grandson?  We’ll save you an errand by providing you with a birthday card to put it in.
  • Piggybanks
  • Free calendars
  • Annual Member Appreciation  BBQ - free hot dog lunch with all the fixin’s

Do you have your WOW experience you'd like to share?  Click here to share it on Facebook!  You can also email us at wow@spokanefederal.com!