Inside our four walls, she’s known for being all about YOU, our members. Lou oversees our member surveys—you may have gotten one and, if so, we hope you took the time to provide us with your feedback. We read every survey that comes back to us—we love hearing from you and take your feedback to heart. It’s used to improve our processes and learn more about how we can delight and WOW you no matter the platform you use to interact with us. We know that happy members = a happy credit union. Our members are AWESOME!