The WOW Member Experience
At Spokane Federal, we work to WOW you.
When you're a member at Spokane Federal, you're more than a number. We know you by name and work hard to provide the "friends and family" feeling that makes coming to see us a pleasure.
We're warm and inviting. When you enter the building, you'll be greeted by our friendly receptionist, Elvira. Step up to the coffee bar and pour yourself the perfect cup of our delicious Thomas Hammer coffee - add cream & sugar if you like! Make yourself comfortable - pull up a seat and read the latest edition of The Inlander or hop on your phone using our free WiFi. It's all here for you because we care about providing exceptional service with a personal touch.
The only way we can continue to improve is to hear feedback from our members! Have an exceptional experience? Have an experience that could have gone better? We're here to listen. Email us your feedback!
WOW Factors Include:
- Dog bones for our canine friends
- Cookies on County paydays
- Treasure chest to motivate the kiddos to save (for every deposit, they get to pick something out of the chest!)
- Stickers for kiddos
- Birthday treats
- Feddy's Corner for kids - stocked with coloring books and crayons, toys and fun kids movies
- Free calendars
- Annual Member Appreciation BBQ - free hot dog lunch with all the fixin's